The use of emotional support animals (ESA) has been a hot button topic in recent years. Thanks to wide-spread abuse, individuals who suffer from debilitating mental or emotional disabilities may find themselves in a situation where they need to know their rights under California and Federal law. Understanding the basic rules governing service dogs or support animals will allow you to be better prepared should any issue arise.
What is an emotional support animal?
While many people confuse support animals with service animals, it is important to note that they are different. A service dog provides the owners with a particular trained skill such as a visually impaired individual or someone that is blind or needs assistance with physical activities require a service animal. In contrast, animals that provide a therapeutic response would be considered a support animal. A dog or other common domesticated animal that provides support to a disabled individual through companionship, affection, non-judgmental regard, or as being a distraction from issues can be an emotional support animal. Before an animal is deemed as an ESA, a diagnosis of a mental or emotional disability that significantly limits one or more of the daily major life activities must have been made by a qualified mental health professional. Animals that can be used for support may include other species; however, cats and dogs are the ones that typically come to mind. If the disabled person’s need is exclusively limited to a residential setting, any legal species of any age could qualify as an emotional support animal including cats, dogs, mice, rabbits, birds, hedgehogs, and ferrets. These animals are subject to the community’s species regulations, registration requirements, vaccination rules, and prohibitions. However, neither the federal government, the state of California or the city of San Diego requires any type of specialized training for an emotional support animal including basic obedience.
Types of protections for Emotional support animals
The federal government enacted several measures designed to protect individuals who use service dogs or support animals. As well as adherence to the federal measures, California and San Diego have supported additional rules to govern ESAs.
Traveling can be an anxiety-producing task for anyone. For those who have severe emotional or mental illnesses, it can be debilitating. The Air Carrier Access Act (ACAA) under the Department of Transportation (DOT) protects the rights of individuals using emotional support animals. Guidelines mandate that the animal is allowed to travel in the cabin along with their disabled handler for free. DOT rules for air travel allow for stricter regulations than compared to other accommodations. “Unusual” animals such as snakes, reptiles, rodents, spiders and ferrets are not allowed due to safety concerns. In addition to these limitations, many air carriers have decided to require additional information before allowing travel with emotional support animals. Widespread abuse and the issues associated with them have necessitated that air carriers require proof from a licensed healthcare professional stating your mental health disability and the need for a service animal. This letter must be dated less than one year prior to traveling and follow a specific format. Contact should be made with the carrier well in advance of travel so that travelers have an adequate amount of time to gather all pertinent information. It is also recommended 48 hours prior to air travel; additional contact is made to ensure that there are no last-minute complications that would hinder your travel plans.
While the DOT has a separate policy for air travel, other forms of transportation (mass transit buses, commuter rails, ferries, etc.) is only required to make accommodations for individuals who use service animals and do not make a distinction between them and ESAs. The local provider is allowed to treat ESAs as pets under the same pricing policy, or they are allowed to ban them entirely. Additionally, neither the ACAA nor Americans with Disabilities Act (ADA) protections cover ESAs in any type of transient lodging. Those wishing to travel with ESAs must be prepared to seek pet-friendly accommodations while traveling. Locations can also legally charge a pet-fee for emotional support animals, limit the types of animals and place additional requirements as they see fit.
As in all fifty states, employers in California are required to make reasonable accommodations for employees with disabilities. While the federal government has created a gray area when it comes to including those who use emotional support animals, California has decided to include support animals in the workplace an appropriate accommodation. Although the federal government only requires employers to have fifteen or more employees before they are subject to this law, California and San Diego make the law a requirement once the employer has a minimum of five employees.
Employers also have some protections under California law. If the accommodations would cause “undue hardship” exemption from the law might be warranted. Examples of “undue hardships” could be exuberant cost or the nature of the accommodation, the size and number of employees of the facility and the employer, the type of operation or how providing the accommodation would affect the facility and the employer. In addition to protections against undue hardships, employers have a right to expect any support animal to be free from offensive odors, has been housebroken, well behaved and not endanger the health or safety of anyone in the workplace including the handler.
The Department of Housing and Urban Development under the Fair Housing Act (FHA) has mandated that tenants or potential tenants have rights regarding emotional support animals. Reasonable accommodations designed to ensure that people with disabilities have equal protection to use and enjoy an apartment or house are strictly enforced.
Reasonable accommodations, as in employment laws would be a change or exception to a policy that would prevent a disabled individual from performing one or more functions related to life such as working or living independently. Tenants who live in San Diego and require an emotional support animal cannot be denied the right to live with their ESA unless the animal poses a threat to the safety of others or would cause significant damage to the property of others. While some landlords may believe that speculation or fear of an animal is justification for not adhering to this law, the decision must be based on factual evidence of a specific animal’s conduct.
Because the laws regarding emotional support animals are fairly new, many property owners do not know or understand the guidelines set forth by the federal or state government. If you have received your first ESA letter and are unsure of what to do next, there are few basic rules that you should remember. Additional requirements for individuals with ESAs is prohibited. For example, property owners are only entitled to the ESA letter from a qualified healthcare professional and are not entitled to any additional information or demands. Contact with the professional is limited to verifying that the letter is valid and does not include any specific medical information including but not limited to medications or course of treatment. In fact, directly contacting the healthcare professional is not advised. If a property owner or landlord suspects the information provided is fraudulent, such verification should be handled by legal representation.
ESAs cannot be required to wear identifying tags or garments nor can owners be assessed fees or deposits normally required for individuals with pets no matter what species or breed.
Property owners do have certain protections under the laws just as employers do. Though they cannot demand deposits or fees for emotional support animals, they can legally charge the tenant for repairs if the property has been damaged by the animal.
Unfortunately, public places are not required to admit emotional support animals regardless of the requirement to admit service animals. Many places in San Diego are friendly to emotional support animals however, there are just as many who do not understand their purpose. Being prepared to discuss the benefits of ESAs with misinformed businesses and individuals could help you advocate for yourself and others. Please keep in mind that although emotional support animals have numerous protections, it is imperative that ESA owners respect laws that are designed to protect others as well.
How to obtain an Emotional Support Animal in San Diego
If you feel you would benefit from an emotional support animal and live or work in San Diego, the first step would be to consult your licensed mental health professional. To legally qualify you must be certified as emotionally disabled by a licensed psychologist, therapist, psychiatrist or other properly licensed or certified mental health professional. Once diagnosed and it is determined that you would benefit from an ESA in California, a letter from that provider can be issued that outlines your specific mental or emotional disability and your need for that animal can be issued. It can take some time for this process but once completed you the benefits you will receive from your animal is worth the wait.
Give us a call at EZCare Clinic at (415) 966-0848; we’re open 7 days a week, from 11:00 am to 7:00 pm PST. Or you can click here to schedule an appointment online to get your ESA today.